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Bandwidth 101

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Have you ever wondered why your internet slows down when everyone in the house is online? The answer often comes down to one key concept: bandwidth. Think of bandwidth as the information-carrying capacity of your internet connection. What is Bandwidth? Bandwidth is simply the amount ...

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Router Placement 101

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Is Your Wi-Fi Slow? Check Your Router’s Placement! Are you struggling with slow internet speeds or dead zones in your home? The problem might not be your internet plan, but where you’ve placed your router. Just like a video about this topic, a few simple ...

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Troubleshooting Your Fixed Wireless Internet Service

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Experiencing internet issues? Don’t worry! These simple, step-by-step instructions will guide you through common troubleshooting problems and get you back online quickly. Step 1: Power-Cycle the Subscriber Module (SM) The first step is to restart the small radio unit on the outside of your home. ...

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Troubleshooting Your DSL Internet Connection

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Experiencing slow speeds or a dropped connection? Before you pick up the phone, try these three simple troubleshooting steps. Many common internet problems can be resolved quickly by power-cycling your equipment, saving you time and getting you back online faster. Step 1: Power-Cycle Your DSL ...

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Telephone Troubleshooting

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Determine the Source of Your Telephone Issue Hearing static, a dead line, or no dial tone can be frustrating. Before you call for a repair, a few simple steps can help you determine if the issue is with your equipment or on our network. By ...

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Call Before You Dig

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Are you planning an outdoor project that involves digging? Whether you’re a homeowner or a contractor, the simple act of digging can become a major safety risk if you don’t know what’s buried beneath the surface. To prevent accidental damage to underground utility lines and ...

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