In today’s connected world, many voice services now run on fiber or fixed wireless networks. This technology provides incredible clarity and reliability, but it comes with one key difference from traditional copper lines: it requires electricity to function.
This means that if you have voice service over fiber or fixed wireless, you will not be able to make calls—including emergency calls to 911—if your commercial power goes out and you do not have a backup power source.
How to Stay Connected During an Outage
The good news is that there are simple solutions to ensure your voice service remains operational during a power outage.
Option 1: Backup Batteries from CVCTX
CVCTX can provide backup batteries specifically for your fiber or fixed wireless voice service. These batteries are designed to keep your phone service running when the power goes out.
Please note: The backup batteries provided by CVCTX are intended to power only the voice service, not your internet service.
Option 2: Third-Party Backup Power
Customers may also choose to use a third-party backup power solution, such as a generator or an Uninterruptible Power Supply (UPS) system. These can power not only your modem but also other essential devices in your home or business.
A Crucial Step: Use a Corded Telephone
Whether you choose a CVCTX backup battery or a third-party solution, there is a final, vital step to ensure your phone works during a power outage: you must use a corded telephone.
Cordless phones require electricity to function and will not work. A corded telephone must be plugged directly into the modem for your voice service to work when the power is out.
The intent of all these options is simple and critical: to provide you with reliable access to 911 emergency services when you need them most.
